West Indies captain Kieron Pollard did not speculate on Quinton de Kock's refusal to take the knee, but suggested education is a major issue when it comes to the gesture.
South Africa were without their talismanic wicketkeeper-batsman for Tuesday's T20 World Cup match, which they still won despite De Kock's absence.
The Cricket South Africa (CSA) board on Monday decided that all players must take the knee before their remaining World Cup games, as a consistent and united stance against racism.
De Kock has previously declined to make the gesture and opted not to play against the Windies at Dubai International Stadium on Tuesday following the demand from CSA.
Proteas captain Temba Bavuma said South Africa players were "taken aback" by De Kock's decision, with the batsman unsure whether the former skipper will play any further part in the World Cup.
Asked about the incident following the Windies' eight-wicket defeat, Bavuma's opposite number Pollard told reporters: "Me personally, I don't know of any player who didn't want to take it. I'm not aware of that.
"So this is sort of news to us or to me. But you know, you guys know our thoughts on this matter. It's something that we feel strongly about as a team and as a people, as well, and we will continue to do it.
"Each and everyone has their own opinions on it, but as I've always said, once you're educated, and you understand, we will understand you doing it, but I think education sort of is the key, and we don't want anyone doing it for us in solitude or to feel sorry for us.
"I'm not aware of which individual you speak about, but I'm guessing afterwards someone will increase my knowledge capacity on what actually transpired."
Pollard was then informed it was De Kock who had withdrawn his participation in the game and was asked if he believes conversations should be held with the South Africa star to educate him on the issue.
"Again, I can't speak on something that I don't know," Pollard replied. "I guess you guys know more than me.
"If I sit here, I'm going to speculate as to what actually transpired in all honesty. Again, if it's an educational thing, I guess then there's persons are wrong to educate.
"I don't think it's my job at this present time to educate. I think I have a lot more on my plate in terms of leading our team, and we're in a position where we need to win cricket games. I don't think that's my forte at the minute."
Pollard hit three boundaries, including a six, in a knock of 26 from 20 deliveries against South Africa, as well as going for nine off the only over he bowled as holders the Windies slumped to a second defeat of the Super 12 after their capitulation against England.